Refund Policy
Service-Based Engagements (Consulting, Development, Advisory)
Refunds are generally not issued for services that have been rendered or initiated, including:
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Strategy or advisory sessions
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Project consulting hours
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Technical audits or assessments
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Custom software development or implementation work
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DevOps, QA, or infrastructure services
However, exceptions may be made under specific circumstances, such as:
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A demonstrable failure to deliver agreed-upon deliverables within scope
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Duplicate payments or billing errors
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A written cancellation request made before the project has begun
Any refund requests must be submitted in writing to billing@lucenvo.com within 10 days of the issue or charge.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
Subscription-Based or Retainer Services (if applicable)
If you are on a monthly or recurring service plan (such as support retainers or maintenance contracts):
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You may cancel future billing cycles at any time with 7 days' notice
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No refunds will be issued for the current or past billing cycle
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Prepaid plans are non-refundable after the first 7 days of the active term, unless otherwise specified in your contract
Client Responsibilities
To be eligible for a refund consideration, clients must:
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Clearly communicate dissatisfaction in writing
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Allow our team reasonable opportunity to correct or resolve any concerns
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Ensure that feedback and scope changes are documented through agreed communication channels
Processing Time
If a refund is approved, it will be processed within 7–10 business days and returned via the original method of payment, unless otherwise agreed.
Contact Us
For any billing or refund inquiries, please contact:
Billing Department – Lucenvo Technologies
Email: billing@lucenvo.com
We aim to respond to all refund-related concerns within 2–3 business days.